When Efficiency Wastes
Efficiency is one of the mantras of the IT world. Repeatable, efficient processes. We all strive for them. We all want to do things better. Faster. Cheaper. Let’s ask ourselves…
Tag Archives: Customer Relations
Four Biggest Fears of Customers
I find myself focusing more and more on customers lately. A project’s success is so much more than successful execution of a project plan. It is about the customer’s satisfaction…
Knowing When to Respect Your Customer
Facebook is a classic example of two things: how word of mouth marketing can drive huge amounts of adoption to your product, and how failure to respect the basic values…