Archive for the ‘Product Management’ Category

The Customer is Always Right- Aren’t They?

Monday, March 24th, 2008

Alexander Kjerulf has a great post over on his blog, "Chief Happiness Officer".  The post is entitled Top 5 Reasons Why the Customer Is Always Right Is Wrong, and it outlines some reasons why you should consider how you handle your customers. The fact is, some customers simply do not fit your company's product, brand or culture.  Some customers have demands that ...

If You Want Happy Customers, Give Them Less Information

Monday, March 17th, 2008

Guy Kawasaki wrote a great post a while back about customer happiness.  I've seen this at work before.  My parents, for example, have been thinking about buying a big screen television for years.  The problem is, nowadays, there's HDTV, LCDs, DLP, plasma, projection, etc.  The choices are too many, the ...

UF Postings Past: Are You Ready to Upgrade?

Sunday, March 9th, 2008

Most of us who have ever been involved in implementing a piece of enterprise software has faced this. You gather requirements and evaluate software vendors. You jump various political hurdles inside your company. You build your implementation team and start ramping up to install the product. In this middle of ...

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