Archive for the ‘People Management’ Category
Sunday, May 4th, 2008
Have you ever taken your car to a mechanic and found the mechanic to be in a horrible mood? Did you feel uncomfortable driving your car later, worried that he was too unhappy to do his job well?
Just as you don’t want a car fixed by a disgruntled mechanic, your ...
Posted in Leadership, Operations Management, People Management, Project Management | No Comments »
Monday, March 24th, 2008
Alexander Kjerulf has a great post over on his blog, "Chief Happiness Officer". The post is entitled Top 5 Reasons Why the Customer Is Always Right Is Wrong, and it outlines some reasons why you should consider how you handle your customers.
The fact is, some customers simply do not fit your company's product, brand or culture. Some customers have demands that ...
Posted in Analysis, Communication, Leadership, Operations Management, People Management, Product Management, Project Management | No Comments »
Wednesday, March 19th, 2008
As I've mentioned in previous posts, I'm going through the process right now of expanding staff, and that means the time-honored tradition of interviewing candidates.
The other day, I interviewed a candidate that asked a blatantly obvious question- one that no one had ever asked before. It's so obvious that I ...
Posted in Hiring Practices, Leadership, People Management | No Comments »
