Analysis Archive
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If You Want Happy Customers, Give Them Less Information
Posted on March 17, 2008 | No CommentsGuy Kawasaki wrote a great post a while back about customer happiness. I’ve seen this at work before. My parents, for example, have been thinking about buying a big screen television for years. The problem is, nowadays, there’s HDTV, LCDs, DLP, plasma, projection, etc. The... -
UF Postings Past: Are You Ready to Upgrade?
Posted on March 9, 2008 | No CommentsMost of us who have ever been involved in implementing a piece of enterprise software has faced this. You gather requirements and evaluate software vendors. You jump various political hurdles inside your company. You build your implementation team and start ramping up to install the... -
Eight Tips for Scope Creep
Posted on March 3, 2008 | No CommentsThere’s an interesting article over on Six Revisions on Feature Creep. It’s worth a read if you’re a project manager, because almost everything there translates directly to scope creep for projects. It talks about some basic things: 1. Scope creep will happen. It’s natural and not the...