Archive for the ‘Analysis’ Category

What’s Wrong with Requirements

Wednesday, June 18th, 2008

I have, after several months of leading developers, come to a realization:  requirements are not enough. How many of you have heard a developer say this at one point or another: "Why on earth would they want it to do that?" Modern requirements gathering has become a very sterile task- identify what must be ...

The Customer is Always Right- Aren’t They?

Monday, March 24th, 2008

Alexander Kjerulf has a great post over on his blog, "Chief Happiness Officer".  The post is entitled Top 5 Reasons Why the Customer Is Always Right Is Wrong, and it outlines some reasons why you should consider how you handle your customers. The fact is, some customers simply do not fit your company's product, brand or culture.  Some customers have demands that ...

If You Want Happy Customers, Give Them Less Information

Monday, March 17th, 2008

Guy Kawasaki wrote a great post a while back about customer happiness.  I've seen this at work before.  My parents, for example, have been thinking about buying a big screen television for years.  The problem is, nowadays, there's HDTV, LCDs, DLP, plasma, projection, etc.  The choices are too many, the ...