Undocumented Features

Focusing on Problems

September 27, 2007 – 10:35 pm

It has become commonplace in a lot of companies to focus on solutions, not problems.  This in turn leads to focusing on your successes.  The thing is, the problems are the threats to your business.  If you don’t focus on them in a sensible, intelligent way, aren’t you just in denial?

 Never deny your company’s problems.  Do not dwell on them either, of course.  Solve them.  Put together teams.  Recruit ideas.  Keep them out in the open, on the table.  Can you imagine a company where the business devoted all of the necessary resources to solving its business problems?  Can you imagine what it would be like to work in such a place?

I can.  I just can’t imagine what the market ceiling would be like at such a place.  The sky would be the limit.  Employees would be motivated by the progress.  Work would get done faster.  Processes would improve more and more each day.  Employee loyalty and devotion would be up.

What I can’t imagine is why people aren’t doing this.  What are the problems in your company?  Can you name them?  Can you name who is responsible for solving them?

If you can’t, doesn’t that worry you?

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